CQ9 Terms and Conditions — A Complete Guide for Malaysia Players

Cq9 (hereinafter referred to as "the Platform", "We", or "cq9") is an online gaming platform offering a variety of digital entertainment services including slot games, bingo, sports betting, live wagering, and fish shooting games to eligible users.

This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Player", "Member", or "User") and cq9. By creating an account, accessing, or using any part of the cq9 platform, you expressly agree to be fully bound by these Terms.

These Terms should be read together with our Privacy Policy, Responsible Gaming Policy, and any applicable game-specific rules or promotional terms. All such documents together constitute the entire agreement between you and CQ9.

To be eligible for CQ9 membership and to use the services provided, you must meet all of the following criteria without exception:

• At least 18 years old at the time of registration and on each subsequent use of the platform.
• Being an individual with full legal capacity to enter into a binding and valid agreement.
• Not subject to any legal restrictions, court orders, or self-exclusion programs that prohibit participation in online gaming.
• Registering only one account in your own name — multiple account registrations are strictly prohibited.
• Ensuring that all information provided during registration is truthful, accurate, and up to date.

The cq9 account registration process is designed to ensure the security and integrity of the platform for all users. During registration, you are required to provide truthful and complete information including your full name, date of birth, a valid email address, and an active mobile phone number.

The Know Your Customer (KYC) process is part of cq9's commitment to security and compliance. You may be asked to submit the following documents at any time, particularly before your first withdrawal or when certain limits are reached:

• A clear and valid copy of your Malaysian identity card (MyKad).
• Proof of current address such as a utility bill or bank statement issued within the past three months.
• Payment method details used for deposit, for ownership verification purposes.

Account Information Responsibility

You are solely responsible for maintaining the confidentiality of your account password. cq9 will not be held liable for any losses arising from your own disclosure of your password or from account access by any third party you have authorized.

Cq9 supports a variety of payment methods popular among Malaysian users. All financial transactions are processed through secure channels protected by 256-bit SSL encryption.

Withdrawal Policy

Withdrawals can only be processed to the same payment method used for the original deposit, or to a bank account that has completed the KYC verification process. This is an important security measure to prevent fraud and misuse of funds.

Cq9 reserves the right to hold withdrawals exceeding a certain threshold for security review purposes. In such cases, our team will contact you within 24 business hours.

Cq9 offers a wide range of bonuses and promotions for new and existing members. All bonuses are subject to wagering requirements that must be met before winnings can be withdrawn.

General Bonus Terms

• Each bonus may only be claimed once unless otherwise stated in the relevant promotion terms.
• Bonuses cannot be directly converted to cash without meeting the specified wagering requirements.
• Cq9 reserves the right to void any bonus suspected of being used fraudulently or in abuse of the promotions system.
• The maximum bet limit when playing with bonus balance is RM 20 per round or wager, unless otherwise stated.
• Different games may contribute at varying percentages towards the wagering requirement — please check the relevant promotion details.

Bonus Expiry

All bonuses have a validity period as specified in their respective promotion terms. Bonuses that are unused or whose wagering requirements are not fulfilled within the validity period will expire automatically without any compensation.

All games available on the cq9 platform use a certified Random Number Generator (RNG) that has been independently audited by recognised international certification bodies. This ensures every game outcome is completely random, fair, and cannot be manipulated by any party.

Game Results

Results recorded by the cq9 server are final and cannot be disputed unless there is clear evidence of a verifiable technical error. In the event of an internet connection interruption during gameplay, the system will automatically complete the relevant round and the result shall be valid.

Wagering Limits

Cq9 reserves the right to set minimum and maximum betting limits for any game. These limits may vary by game type, player VIP level, or ongoing promotions. Players are responsible for checking the current limits before playing.

Your account security is a shared responsibility between you and cq9. Our platform is equipped with the latest security technology, but security at the user level is equally important.

• Do not share your login credentials with anyone, including family members.
• Log out of your account every time you finish using a shared device.
• Contact the cq9 support team immediately if you suspect any unauthorized activity on your account.
• Ensure that the email address and phone number registered with cq9 remain active and accessible to you at all times.

Cq9 will never request your password via email, SMS, or live chat. Any communication requesting such sensitive information should be reported to us as a phishing attempt.

Cq9 has a zero-tolerance policy towards any form of fraud, manipulation, or platform abuse. The following actions are strictly prohibited and may result in account closure and forfeiture of all funds and wins:

• Registering or using more than one account under the same name or different identities.
• Using automated software (bots), data mining tools, or any technology designed to exploit the platform's systems.
• Colluding with other players to manipulate game outcomes or exploit the bonus system.
• Using another person's credit card or payment method without the owner's valid authorisation.
• Engaging in any money laundering activities or financing illegal activities through the CQ9 platform.
• Challenging or threatening cq9 support staff in a rude or threatening manner.

Whether by yourself or by cq9, an account may be closed or suspended for various reasons. The following is a guide to this process:

Closure by Player

You may close your cq9 account at any time by contacting our support team. Before closure, ensure all valid funds have been withdrawn, as remaining balances in accounts closed at the player's request may not be recoverable after a certain period.

Closure by cq9

Cq9 reserves the right to close or suspend any account with or without prior notice under the following circumstances: breach of terms, suspected fraudulent activity, failure to complete the KYC process within the stipulated period, or at the request of a competent authority.

Self-Exclusion

Players who wish to take a temporary or permanent break from playing may activate the self-exclusion option via their account panel. A self-excluded account cannot be reactivated until the exclusion period ends or, for permanent exclusion, cannot be reactivated at all.

Cq9 makes every effort to ensure the platform operates without interruption at all times. However, cq9 is not liable for losses arising from the following circumstances:

• Service disruptions due to scheduled platform maintenance or unavoidable technical emergencies.
• Losses resulting from the user's own internet connection or device failure.
• Indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Actions or omissions by third parties, including payment providers or telecommunications networks.

Cq9's maximum liability to any player under any circumstances is limited to the total actual deposits made by that player in the 30 days preceding the claim.

Cq9 reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. Amendments take effect immediately upon being published on this platform.

For significant amendments that directly affect player rights, cq9 will endeavour to provide at least 7 days' notice before the changes take effect, via registered email or in-platform notification.

Continued use of the cq9 platform after amendments are published constitutes your acceptance of the amended terms. If you do not agree with any amendments, please discontinue use of the platform and contact us to close your account.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the cq9 team is ready to assist you at any time.

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform.
• Support Email: [email protected]
• Response Time: Email enquiries are answered within 2 business hours.

For formal complaints regarding financial disputes or game outcomes, please submit a written complaint via email including your account number, relevant transaction details, and a thorough description of the issue.