Cq9 takes the privacy and security of your personal data very seriously. This document explains how we collect, use, store, and protect your personal information whenever you use our platform.
cq9 Privacy Commitment: We do not sell, rent, or trade your personal data to any third party for marketing purposes. Your data is used solely to enable us to provide the best service to you as a cq9 player.
This Privacy Policy ("Policy") is published by cq9 ("We", "Platform", or "cq9") to explain our transparent privacy practices to all users and registered members of our platform in Malaysia. We are committed to ensuring that every piece of personal information entrusted to us is handled with full responsibility, transparency, and in accordance with applicable data protection laws.
This Policy applies to all information collected through the cq9 website, mobile app, live chat, email, and any other communication channels we operate. It covers all your interactions with cq9 — from initial registration through every gaming session and financial transaction you make.
By registering an account or using any cq9 services, you agree to allow us to process your personal information in accordance with the terms set out in this Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
Cq9 only collects information strictly necessary to provide safe, fair, and legally compliant services. The following are the categories of information we collect:
Data Minimisation Principle: cq9 only collects information strictly necessary for the stated purposes. We do not collect sensitive data such as your health information, religious beliefs, or political views.
Every piece of information we collect is used for specific and legitimate purposes. Below is a summary of how your data is utilized by cq9:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account management & identity verification | Name, date of birth, KYC documents | Legal compliance |
| Deposit & withdrawal processing | Bank & e-wallet information | Contract performance |
| Fraud prevention & security | IP, device, activity logs | Legitimate interests |
| Service & support communications | Email, phone number | Contract performance |
| Platform improvement & analytics | Usage data & cookies | Legitimate interests |
| Promotional & bonus communications | Email, phone number | Your consent |
We will not use your data for any purpose other than those stated above without first obtaining your additional consent.
Cq9 employs industry-standard security infrastructure to ensure your personal data is always protected against unauthorised access, loss, or misuse.
All data transmitted between your device and cq9 servers is protected by 256-bit SSL/TLS encryption — the same security standard used by leading banking institutions worldwide. Sensitive data stored in our databases is also encrypted using certified modern encryption algorithms.
Cq9 retains your personal data for as long as your account is active and for the required period following account closure to fulfil legal obligations, resolve disputes, and enforce our agreements. Generally:
Periodic Security Audits: cq9's security systems undergo regular penetration testing and independent security audits to ensure our infrastructure remains resilient against the latest threats.
Cq9 does not sell or trade your personal data. However, there are limited situations where we need to share certain information with trusted third parties to enable us to deliver our services effectively:
To process your deposits and withdrawals, the necessary transaction information is shared with our payment providers, including FPX processors, DuitNow, and relevant e-wallet operators. All these providers are bound by strict confidentiality agreements and industry data security standards.
To protect all players, cq9 may share information with third-party fraud detection systems and identity verification agencies to verify transaction authenticity and prevent platform abuse.
Cq9 will disclose personal information to government authorities or law enforcement when required by law, court order, or where disclosure is necessary to protect public safety.
Important Note: cq9 does not share your data with advertisers, third-party marketing companies, or any entity not directly involved in delivering our services to you.
The cq9 platform uses cookies and similar technologies to enhance your experience, secure your login session, and understand how players interact with our platform.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect core cq9 platform functionality.
As a cq9 player, you have certain rights regarding your personal data. cq9 is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold relating to your account.
You may request correction of inaccurate or incomplete data at any time.
You may request deletion of your data, subject to legal record-keeping obligations.
You may object to the processing of your data for marketing purposes at any time.
You may request your data in a structured, machine-readable format for portability.
You may request that we restrict the processing of your data in certain specified situations.
To exercise any of the rights above, contact our privacy team via the support email. We will process your request within 30 calendar days from the date of receipt.
In operating the global operations of the cq9 platform, your personal data may be transferred to and stored on servers located outside Malaysia. cq9 ensures that all international data transfers are carried out with safeguards equivalent to local standards.
All cross-border data transfers comply with the following protection mechanisms:
Regardless of where your data is stored or processed, the level of protection provided by cq9 remains consistent and aligned with the privacy commitments stated in this Policy.
The cq9 platform is intended exclusively for adult users aged 18 and above. We do not knowingly collect or process personal data of individuals under 18 years of age.
If you discover that a child has registered an account on cq9 or provided us with their personal information without valid parental or guardian consent, please contact us immediately. We will take immediate action to deactivate the account and delete all related data from our systems.
Cq9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements. All amendments will be posted on this page with a clear effective date.
For significant amendments that directly affect how we handle your data, we will provide advance notice via your registered email or an in-platform notification at least 7 days before the changes take effect.
Continued use of the cq9 platform after the effective date of any amendment is considered acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of our latest policy.
If you have any questions, concerns, or wish to exercise your privacy rights, the cq9 Data Protection Officer (DPO) team is here to help:
For official complaints related to data processing, please submit a written request via email stating the type of request, your account number, and full details of the issue to be resolved. We are committed to handling every privacy request efficiently and with the utmost discretion.
Right to Lodge a Complaint If you are dissatisfied with how cq9 handles your data, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
We invest in the best technology and processes to ensure your privacy is protected at every layer of the platform.
All data transmitted between your device and cq9 servers is protected by 256-bit SSL encryption — the same level of security used by leading banks in Malaysia.
Cq9 has never and will never sell or rent players' personal data to advertisers or any third party for commercial gain.
Through the cq9 account panel, you can manage communication preferences, request a copy of your data, or submit a deletion request quickly and easily.
Only cq9 staff who require access to your data to perform their duties are permitted to do so, and all access is logged for audit purposes.
Your data is not stored indefinitely. cq9 adheres to a clear data retention policy — once the purpose for storage has been fulfilled, data is securely deleted.
Cq9's data protection systems are regularly assessed by recognized independent security auditors to ensure compliance with the latest international standards.
Join over 500,000 Malaysian players who trust cq9 as their safe, transparent, and privacy-respecting online gaming platform. Register today and enjoy the ultimate gaming experience.